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For clinics and hospitals

Turn patient enquiries into booked appointments.

Patients message clinics on WhatsApp. salestrack answers every enquiry, routes it by speciality, follows up on treatment plans and shows the cost per patient of every campaign.

Multi-speciality clinicsHospitalsWellness and aesthetics
Meera J. · knee painMeta · Ortho consult
Do you have an orthopaedic doctor on Saturday?
Yes, Dr. Arun is available Saturday 10–1. Shall I book you a slot?
Enquiry
Appointment
Treatment
Follow-up
Routed to Orthopaedics desk in seconds · example

What is a CRM for clinics?

A clinic CRM manages patient enquiries before they become appointments: who replied, which speciality, follow-ups on treatment plans and which ads bring patients. salestrack does it on WhatsApp with privacy controls for patient data. For dental clinics, see our dental page.

Demo · this week 11:00 SY
The leak

Patients do not wait for a call back

Front desk overwhelmed

Calls, walk-ins and WhatsApp all at once.

Treatment plans not followed up

Patients who said "I will think about it" never hear back.

Ad spend without patient counts

Agencies report leads, not appointments or revenue.

How salestrack helps

Built for busy front desks

Routing
"knee", "back"Orthopaedics
"skin", "hair"Dermatology
Everything elseFront desk
Lead assignment →
A day with salestrack

A patient enquiry, handled end to end

  1. 8:05 am Enquiry on WhatsApp A patient asks about Saturday orthopaedic slots.
  2. 8:06 am Routed to the ortho desk The keyword rule assigns it; the AI shares timings.
  3. 8:20 am Appointment booked The front desk confirms and a reminder is scheduled.
  4. Day 10 Treatment follow-up An automated message checks in and books the next visit.
Measure what matters

The numbers clinic teams track in salestrack

Every number below is built in — no spreadsheets, no exports.

Cost per patient
Ad spend divided by patients who visited, by campaign.
Enquiry-to-appointment rate
How many enquiries become booked appointments.
No-show rate
Appointments missed despite reminders. [CONFIRM: no-show tracking]
Front-desk reply time
Median first reply during clinic hours.
Features you will use

Built for how clinic teams sell

WhatsApp team inbox

One inbox for the whole front desk.

Learn more →

Automated follow-ups

Treatment-plan and recall reminders.

Learn more →

Meta ads ROI

Cost per patient by campaign.

Learn more →

Team & branches

Role-based access to patient data.

Learn more →
Ready-to-use WhatsApp templates

Messages your patients will answer

Utility

Appointment reminder

Hi {{1}}, a reminder of your appointment with {{2}} tomorrow at {{3}}. Reply 1 to confirm or 2 to reschedule.

Utility

Report ready

Hi {{1}}, your reports are ready. You can collect them or ask us to share them here.

Marketing

Health check-up

Hi {{1}}, our annual health check-up package is available this month. Want to book a slot?

Browse the template library

FAQ

CRM for clinic: frequently asked questions

Is patient data protected?

Roles limit who sees which patients, phone numbers can be masked, and every action is logged. salestrack is built to DPDP, GDPR and HIPAA standards.

Does it replace my hospital software?

No. salestrack handles enquiries and follow-up; your HMS or EMR handles clinical records. For dental clinics, salestrack connects to Dentobees ERP.

Can I run health ads with it?

Yes — salestrack handles the leads. Your ads must follow Meta’s health advertising rules.

Do you have a dental-specific page?

Yes — see Marketing for dental clinics.

What is the best WhatsApp CRM for clinics?

One that answers patients fast, routes by speciality, sends reminders and protects patient data with roles. salestrack is built by the team behind Dentobees, used by 1,000+ dentists.

Can I send appointment reminders?

Yes, as WhatsApp utility templates with confirm and reschedule replies.

Can each specialist have their own desk?

Yes. Teams and routing rules send enquiries to each speciality.

Does it work for clinics in the Gulf?

Yes. salestrack is used in India and the Gulf, including the UAE, Qatar, Bahrain, Kuwait and Saudi Arabia.

Talk to us: info@salestrackcrm.com · WhatsApp +91 80860 14345

Get started

Close more. Chase less.

Start free today, or book a 20-minute demo and we'll set up your first WhatsApp number and assignment rules with you.

1Sign up and verify by WhatsApp or email
2Connect your WhatsApp number in minutes
3Link Meta lead ads and start replying