Good Interakt alternatives include Wati and AiSensy for WhatsApp marketing and team inboxes, Gallabox for omnichannel AI agents with pipelines, DoubleTick for many numbers and large teams, and salestrack for teams that want a sales CRM with lead routing and Meta ads ROI included in the plan rather than as an add-on.
Interakt is a WhatsApp business platform popular with Indian small businesses and online stores. People compare alternatives when they want a free plan, a CRM included in the base plan, or features for a specific way of selling. Facts below come from each company's own website, checked 1 November 2026.
What Interakt is good at
- A marketing hub for campaigns, and Click-to-WhatsApp ads that bring leads into chats.
- A support hub with a shared inbox for WhatsApp and Instagram.
- Commerce features such as catalogues, WhatsApp Forms and Shopify integration.
- A Sales CRM and WhatsApp AI agents, sold as paid add-ons.
- Broad adoption: the site says it is trusted by 100,000+ businesses, across sectors from travel to real estate.
The pricing page lists Starter, Growth, Advanced and Enterprise plans with free trials, and monthly, quarterly and yearly billing. Enterprise pricing is on request. For current prices, see their pricing page.
Interakt alternatives compared
| Tool | What its site focuses on | Consider it if |
|---|---|---|
| Wati | Team inbox, broadcasts, chatbots, Astra AI agents, 100+ integrations | You need integrations with tools like HubSpot or Salesforce |
| AiSensy | WhatsApp marketing for startups and SMBs, with a free forever plan mentioned on its pricing page | Broadcasts are your main need |
| Gallabox | Omnichannel AI agents, drip sequences and pipeline management | You want AI agents across WhatsApp, Instagram, voice and web chat |
| DoubleTick | Many WhatsApp numbers and teams, mobile apps, AI agents on every plan | You run large teams across many numbers |
| salestrack (our product) | WhatsApp-first sales CRM with routing, pipeline, follow-ups and Meta ads ROI in the plan | You sell from Meta lead and Click-to-WhatsApp ads |
How to choose
- Work out your total cost. Add the plan, any CRM or AI add-on, extra users and Meta's message charges.
- Match the tool to how you sell. Online stores benefit from catalogue and Shopify features. Service businesses with salespeople need assignment rules and a pipeline.
- Check reporting. Do you need click and campaign stats, or cost per customer from won deals?
- Plan the switch. Export contacts and chat history, then reconnect your number and re-submit templates.
When salestrack fits better
salestrack fits service businesses whose sales teams work leads on WhatsApp: leads from Meta ads, Click-to-WhatsApp ads, Google Sheets and website forms come into one list, the pipeline and assignment rules are part of the plan, and reports show cost per customer by ad. If you run a Shopify store and need catalogue messaging, Interakt may suit you better. See salestrack vs Interakt and pricing.
Related questions
Is there a free alternative to Interakt?
Interakt lists free trials but no free plan on its pricing page. AiSensy mentions a free forever plan, and salestrack starts free, though its free plan does not include WhatsApp. Meta's message charges apply with every provider.
Interakt vs Wati: which is better?
Both offer a shared inbox, campaigns, chatbots and Click-to-WhatsApp ads. Interakt has Shopify and commerce features and sells its Sales CRM as an add-on; Wati lists 100+ integrations and Astra AI agents on all plans. Compare the plan you would actually need.
Does Interakt have a CRM?
Yes. Interakt sells a Sales CRM as a paid add-on, according to its pricing page, with lead capture from WhatsApp, Shopify, APIs and manual entry.
Do I lose my chat history if I leave Interakt?
Usually your WhatsApp number can move to a new provider, but chat history stays with the old one. Export what you need before you switch.
Sources
Checked on 1 November 2026. WhatsApp and Meta change their rules and prices often, so check the source before you rely on a detail.
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